For HCPs
Their nurse, GP or care worker can be part of it
The family invites you. You get your own sign-in, to ring the Ken, set the medication reminders and keep a care record. They can take it back whenever they like.
Getting access
The family invites you, and the family can take it back
Nobody can add themselves to somebody's Ken. Access is granted by an Admin in the family, one Ken at a time, and it is theirs to withdraw.
01
Invited
An Admin sends it from the portal and picks Healthcare Professional as the role.
02
Named
Your name, qualifications, employer and registration number sit on your profile.
03
Reversible
They can change your role or remove you at any time, and the audit log shows it.
A Healthcare Professional sign-in needs a strong password of twelve characters or more.
In the portal
What the role gives you
Everything below is in the browser, on a phone or a laptop, on every Ken the families have put you on.
Call and message
Ring the Ken from the portal. Your photograph and your name fill their screen, and one button answers it. Nobody in? Leave a video message and it waits on the home screen.
Medication reminders
Set the medicine, the dose, the time and the days. The Ken fills the screen with the prompt and reads it aloud, and you can put a photograph of the pill on it.
A care record that stays yours
Care notes are the clinical record and only a clinician writes them. The family read them if you share them, and the person sees them only if you turn that on.
Medical information
Conditions, allergies, current medicines and the GP's details, held on the record and encrypted in the database rather than sitting in plain text.
Check-ins you schedule
Put a check-in on any day of the week for any Ken, then read today's across everybody you look after on one screen.
A caseload that says who needs you
Every Ken you hold, worst first, each one saying why: a medication alert nobody answered, a Ken switched off for more than a day, a check-in overdue.
What you would be looking at
The caseload, and a care note
The caseload opens on whoever needs you first. Every row carries the reason. You can pick which one to open without opening any of them.
Your caseload2 of 9 need you.
- Urgent Marjorie H. KX0482 2 medication alerts unanswered
- Needs attention Alan P. KX0771 Check-in overdue · 1 message unread
- All OK Doris W. KX0233
Care notesMarjorie H.
Dressing changed, wound clean and dry. Next review Friday.
Only a clinician writes here. The family read these notes if you share them.
The screen they use
Open the Ken's own screen in your browser
It is one screen. Faces to call, a message waiting with a photograph on it, a reminder that fills the screen at the right time. There is no app store, no browser, no inbox and no phone number, so there is nothing on it for a cold caller to use.
Walk through the real screen at theken.uk/preview. It is the software that ships on the device, running in your browser. No sign-in, and no hardware needed.
Where the line is
The family runs the Ken. You look after the person.
- The family's own carer notes belong to the family. You read them only if the Admin shares them.
- Your care notes belong to you. The Admin reads them only if you share them, and neither of you can rewrite the other's.
- When the family has a Trusted Contact on the Ken, approving a new caller is theirs. It stays theirs even from you.
- Handing your caseload to another professional takes each family's approval, and you stay linked until they give it.
- The Ken is a way of keeping in touch. It is not a medical device, it is not an alarm, and it watches nobody: the camera and the microphone come on for a call and go off with it.
Looking after someone who has a Ken?
Ask the Admin in their family to open the portal, go to Contacts, press Invite to Ken and choose Healthcare Professional. The invitation reaches you by email.
Join the list