Restore your Ken plan
If your plan lapsed, perhaps a card expired or a payment was missed, you can pick it straight back up. Take a plan again with the same email you used before, and we'll send you a restore code. Enter it on the Ken and everything comes back: your contacts, and every message and Voicemail you had saved. You start nothing from scratch.
- Your contacts, messages and Voicemails come back as they were on your plan
- Calls use your home broadband, with no per-minute charge
- Family Admin portal back on, and the iPhone and Android apps for everyone in the family
- Medication reminders, Voicemail and call history
- Support from the team who built it
- Cancel any time, billed monthly
Use the email address you first ordered with, so we can match the code to your Ken.
Your history is safe. While a plan is paused you can still read your saved messages and Voicemails on the Ken.
You just can't make new calls or send new messages until it's active again.
We keep your data for 90 days after a cancellation, so restore within 90 days to bring it all back.
Bought a Ken second‑hand, or passed on from a relative? All you need from them is the Ken. Go to theken.uk/activate, put in your email and buy your own plan. We'll send you an Activation Code to type on the Ken, and it starts fresh under your name with none of the previous owner's contacts, messages or Voicemails on it. Plans don't transfer, so theirs keeps running until they cancel it.
Don't have a Ken yet? First-time owners buy the Ken and a plan together. Visit theken.uk for that.
Need help? Email [email protected] and we'll sort it by hand.