Please switch the Ken off at the plug, wait a few seconds, and switch it back on. We have let your family know.
Something's not right
Your family will be told if this carries on
Call us: +44 1236 801234
Tap for more help
(Tap anywhere to begin)
Welcome to
Choose your language
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Where are you?
This helps us find your WiFi network
Next, we'll connect to your home WiFi.
(You can change this later in 'Settings')
Choose your text size
Can you read this?
Can you read this?
Can you read this?
(You can change this later in 'Settings')
What is the minimum acceptable size for a button?
Tap the smallest one you can comfortably press
Tap
Tap
Tap
(You can change this later in 'Settings')
Choose your keyboard size
Each size is shown below. Pick whichever feels best.
(You can change this later in 'Settings')
Who will use this device?
Enter first name
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Next
Would you like a 4-digit login passcode?
This prevents unauthorised access to settings
Yes, set a passcode
No, skip this
You can add one later
Set a passcode
Pick 4 digits you'll remember
Minimum 4 digits
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Write this down
If you ever forget your passcode, this 6-digit code will let you set a new one.
Keep it somewhere safe - like a notebook by the device.
Connect to WiFi
Choose your home network
Scanning for networks…
Sign in to this WiFi
This network needs you to agree to its terms before it connects. Tap Agree or Accept on the page below. Ask a member of staff or family if you are not sure.
Waiting for you to sign in...
Having trouble?
Tap here for help connecting The Ken to WiFi.
Let's get you connected
Choose how you'd like to get help.
Scan a code with a phone. The Ken does the rest.
Read the guide on a phone.
Connect your phone to The Ken
Point your phone's camera at this code. When asked, tap Join.
Preparing…
Network
Preparing…
Password
Preparing…
The Ken's screen will continue once your phone has shared your WiFi.
Open the guide on your phone
Scan this code with your phone's camera. The page opens in your phone's browser.
Preparing…
theken.uk/troubleshooting
The Ken doesn't have a web browser. This keeps it safe from scams.
Setting up
Checking for updates...
Downloading0%
Installing0%
Enter Password
Connect The Ken to your account.
Do you have a Ken account at theken.uk?
Your setup code connects Ken to your account. Contacts you added online appear straight away.
Without it, Ken won't have contacts yet and your family can't add them remotely. You can connect later from the Help menu.
Connect The Ken to your account.
Please enter the Activation Code we sent to your email when you purchased your subscription.
_ _ _ - _ _ _
No code yet?
You must have an account at theken.uk to use The Ken's features. When you subscribe, we'll send an Activation Code to your email address.
Need to do something else?
Pick one, or go back to entering your code.
Still there?
We'll go back to the start in60seconds.
Connect The Ken to your account.
Type the email you used to set up your Ken at theken.uk
Do you wear a hearing aid?
If yes, we'll show you how to connect it once setup is finished.
Enter your setup code
Type the setup code from your order email. This finishes setup.
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Synchronising with your online account
Connecting to our servers...
Almost done!
Ask a family member to scan this code
Or visit on a phone or computer:
Waiting for family to finish setup...
You're all set!
Updating your Ken...
Downloading0%
Installing0%
Please don't unplug your Ken
This Ken has been deactivated
Your information has been moved to a new device. If this doesn't seem right, please contact your family for help.
This Ken is locked
The owner has reported this device lost or stolen.
This Ken is locked. It cannot be used until the owner unlocks it from their account.
If you've found this device and would like to return it, please contact [email protected].
These actions change or erase the device. Read the description before tapping.
Restart
Turns the device off and back on. Takes about 15 seconds. Nothing is lost.
Turn Off
Shuts the device down. To turn it back on, press the power button on the back.
Reset this device
Wipes all settings and sends the device back to the setup wizard.
Your account is safe.Contacts, messages, and call history are kept in the cloud and come back when you sign in again.
Transfer to new owner
Prepares the device for a new owner. Wipes all local settings AND disconnects the device from your account so they can set it up fresh.
You'll lose access to this device.Only do this if you're selling or giving it away.
Test Incoming Call
Makes the Ken ring as though somebody were calling, so you can check the sound and the screen. Nobody is called.
Test camera and microphone
Check the camera and microphone are working. Safe to tap - nothing changes.
Test speaker
Play a short chime to check the speaker. Safe to tap.
Test Volume
5
Check for updates now
The device checks automatically every few minutes. Tap this to check immediately.
Device info
Hardware and software details. Useful if you're talking to support.
Send diagnostic report to support
Sends recent logs and device info to The Ken support team. No personal messages, contacts, or photos are included.
WiFi
Current Network
Checking...
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Available Networks
Tap Scan to find networks
Contacts
Contact
?
Name
Messages
Videomails
Home Screen
Position-
Phone
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Edit Contact
Name
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Relationship
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Phone
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Photo
Edit
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Save
Phone Number
Enter their phone number
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Add Contact
Finish setting up your Ken first
This Ken isn’t ready to add people yet. Finish the setup steps, then you can add anyone you like, free. Calls and messages need an active subscription.
If the person you want to add has a phone, ask them to scan the QR code below.
No camera? Visit theken.uk/add on a phone or computer, then enter:
DeviceK-----
Code······
Connect a Ken
Type the other Ken’s number and code. Both families approve before they link.
Your code (read it to the other Ken user)
NumberK-----
Code······
This code stays live while this screen is open.
Their Ken number
K-----
The code shown on it
······
Messages
No messages yet. Your family can send you messages from the app or theken.uk/portal.
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Space
Done
Sarah
Message
S
Sarah
Today at 14:23
Hi Mum!
Recent Calls
No recent calls.
Videomails
No Videomails yet.
Medication photographs
Photograph each tablet so it can be recognised on the reminder. This is a carer's job.
Hold the tablet in front of the Ken, then tap the button below.
Settings
Interface
Language
English
Text Size
Standard
Button Size
Standard
Keyboard
Standard
Brightness
100%
Home screen and clock
Go back to the home screen after
Clock format
1224 hours
Calls
Auto-Answer
Off
Off by default. When on, calls from trusted contacts answer automatically and the camera and microphone come on without you pressing answer.
Screen Flash
Flash Speed
0.7s
Flash Strength
Medium
The screen dims and brightens gently for incoming calls
Subtitles on calls
Writes what the other person is saying across the bottom of the screen while they speak. The Ken works the words out by itself: nothing is saved and nothing is sent anywhere. English only, and on a call with several people the words are whoever is speaking, so they get muddled if two people talk at once.
Birthday reminders
A week before
The Ken shows a gentle birthday reminder on the home screen so you can send a Videomail. Choose how far ahead to be reminded.
Volume
Ring Volume
8
Call Volume
8
Hearing
Not set up
The Ken sends call sound to a Bluetooth neck loop, which passes it straight to a hearing aid set to T or M+T. A loop costs about £25 from a chemist, from Amazon, or from the person who fitted the aid. Most aids cannot take sound from the Ken directly, so the loop is the part that makes it work.
Hearing loop with a T-coil?Set your hearing aid to T or M+T. The loop sends sound straight to your aid.
Bluetooth hearing aid?A few aids pair like an ordinary Bluetooth speaker, and those work. Most pair only with a phone: they will connect to the Ken and then stay silent. If that happens, use a neck loop.
Privacy
Let family see when I'm online
When on, your family's app shows when you were last on a call or read a message. When off, they see only that the Ken is set up.
Your family can see you're keeping in touch.
This setting shares only that you're active, never what you say or do.
Who sees your activity
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Trusted contacts can see your calls and messages.
The microphone comes on for a call, and when you record something yourself. No hot-word, no voice assistant, no always-on listening.
Quiet Hours
Calls are silenced during quiet hours
Start
9pm
End
8am
Urgent Calls
If the same person calls twice within 2 minutes:
Urgent Auto-Answer
Messages
Auto Read Aloud
Read After
3s
Seconds before a new message is read aloud
Read Aloud Volume
8
Sleep Mode
Start
9pm
End
7am
Sleep Brightness
20%
Preview - normal brightness resumes in a few seconds. The chosen level only applies during Sleep hours.
While asleep, show only a clock
Off, the faces stay on screen and go dim. On, the screen goes dark and carries the time until somebody touches it.
